Privacy Policy

Last updated: 25 September 2026

QuickSolution24.in ("we", "us") provides online coaching management software ("Service") to coaching centres. This policy explains what personal data we handle, why, and your choices. It is written to follow India's Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000.

1. Who is responsible for the data

• Coaching centres decide whose data goes into their portal (students, parents, teachers, staff) and why. They are responsible for getting consent from students and parents, including a parent's consent for students under 18.
• We store and process that data only to provide the Service to the coaching centre, and we are directly responsible for the data of the coaching centre owners who sign up with us.

2. Data we collect

• Account details: name, email, phone and WhatsApp number, password (stored encrypted), role.
• Coaching centre details: centre name, address, logo, GST details.
• Student records added by the centre: name, class, parent details, attendance, test marks, homework, goals, fees and payment records, report cards.
• Admission enquiries: details submitted on a centre's public admission form.
• Messages: in-app messages, parent tickets, and a log of WhatsApp messages sent.
• Technical data: login session cookies, IP address, browser type and error logs, used for security and to keep the Service working.

We do not collect card numbers or bank passwords. Payments are handled by our payment partner.

3. How we use the data

• To run the portal: sessions, attendance, homework, tests, report cards and fees.
• To send WhatsApp and in-app messages that the coaching centre sets up, like fee reminders, class reminders and receipts.
• To create invoices and receipts, and to handle payments and refunds.
• To give support, fix problems and keep accounts secure.
• To tell coaching centre owners about important changes to the Service.

We do not sell personal data, and we do not use student data for advertising.

4. Who we share data with

Only with service providers we need to run the Service, and only what they need:

• Twilio / WhatsApp (Meta) — to deliver WhatsApp messages (recipient number and message text).
• Payment gateway (e.g. Razorpay) — to take subscription and fee payments.
• Hosting provider — our servers and database.

We may also share data if the law requires it, for example on a valid request from a government authority.

5. Security

Data is sent over HTTPS, passwords are stored encrypted, each coaching centre can see only its own data, and access inside a centre depends on role (admin, teacher, parent, student). No system is fully secure, so please keep your password private and tell us straight away if you think your account was misused.

6. How long we keep data

• While a coaching centre's account is active, we keep its data so the portal works.
• After an account is closed, the centre can export its data. We delete it within 90 days, except records we must keep by law (for example invoices and tax records).
• Backups are overwritten on a rolling basis.

7. Your rights

You can ask to see, correct, update or delete your personal data, or withdraw consent. Students and parents should first contact their coaching centre, which controls their records; you can also contact us and we will help. We reply within 30 days.

8. Cookies

We use essential cookies only, to keep you logged in and remember your language choice (English/Hindi). We do not use advertising cookies.

9. Children

Students under 18 use the Service through their coaching centre. The centre must have a parent's or guardian's consent before adding a child's data. Parents can ask the centre or us to see or delete their child's data.

10. Changes to this policy

We may update this policy. The "Last updated" date shows the latest version. We will tell coaching centre owners about major changes on WhatsApp or email.

11. Grievance officer

For any privacy question or complaint, contact our grievance officer at the details below. We acknowledge complaints within 48 hours.