Refund & Cancellation Policy
Last updated: 25 September 2026
संक्षेप में: 14 दिन free trial। Monthly plan कभी भी cancel करें। Yearly plan पर payment के 7 दिन के अंदर पूरा refund।
This policy applies to subscriptions to the QuickSolution24.in coaching management software ("Service") purchased on quicksolution24.in. By subscribing, you agree to this policy.
1. Free trial
Every new coaching centre gets a 14-day free trial. No payment or card is needed for the trial, so there is nothing to refund. If you do not subscribe when the trial ends, your account is paused.
2. Plans and refunds at a glance
| Plan | Price (up to 50 students) | Cancellation | Refund |
|---|---|---|---|
| Monthly | ₹999 per month | Cancel anytime. Service continues until the end of the paid month; you are not charged again. | No refund for the current month or a part of it. |
| Yearly | ₹9,590 per year (20% off) | Cancel anytime. | Full refund if cancelled within 7 days of payment. After 7 days, no refund; the Service continues until the end of the paid year. |
3. WhatsApp message credits
Message Wallet recharges (WhatsApp message credits) are used to pay WhatsApp and our messaging provider for each message sent. Credits that have been used are not refundable. Unused credits are not refundable in cash but stay in your wallet while your account is active.
4. Double, failed or wrong payments
If you were charged twice, charged for a failed transaction, or charged the wrong amount, we refund the extra amount in full. Send us the payment details and we will fix it.
5. When we may give a refund outside these rules
If the Service was unavailable for a long time because of a problem on our side, we may, at our discretion, give a full or partial refund or extend your subscription.
6. How to cancel or ask for a refund
- Message us on WhatsApp or email us from your registered email address.
- Include your coaching centre name, registered phone number, and the payment ID or invoice number.
- We reply within 2 working days.
7. How refunds are paid
Approved refunds are sent to the original payment method (UPI, card, net banking or wallet) within 5–7 working days. Your bank may take a few more days to show it.
8. Your data after cancellation
After cancellation you can export your data (Admin → Export) until the end of your paid period. See our Privacy Policy for how long we keep data after that.
9. Changes to this policy
We may update this policy. Changes apply to payments made after the "Last updated" date. We will tell active customers about major changes on WhatsApp or email.